Frequently asked questions
Everything you need to know.
Quick answers about products, ordering, Cash on Delivery, shipping and after-sales support.
Orders and payment
Do you offer Cash on Delivery?
Yes. Cash on Delivery is available for eligible orders delivered within Bangladesh. Any exceptions should be shown at checkout.
How do I know my order was received?
WooCommerce sends an order confirmation to the email address provided at checkout. Bagaholic may also confirm your order by phone or message.
Can I change or cancel an order?
Contact us as quickly as possible. Changes are not guaranteed after an order has been confirmed or handed to the courier.
Can I order without creating an account?
If guest checkout is enabled, you can order without an account. An account makes it easier to review previous orders and saved addresses.
Products and delivery
Are product colours exact?
We aim to represent colours accurately. Lighting, photography and screen settings can produce slight differences.
What materials are used?
Materials vary by design. Review the material and care details on each product page before ordering.
How long does delivery take?
See our Delivery page for current estimates inside and outside Dhaka.
How do I request a return or exchange?
Read the eligibility requirements on our Returns and Exchanges page, then contact support before sending a parcel.