Returns and exchanges
Support after delivery.
If something is not right, contact us promptly and we will explain the available next step.
Eligibility
A clear and careful process.
- Contact us within [number] hours or days after delivery.
- The handbag must be unused, unworn and free from marks or odour.
- Original tags, dust bag, accessories and packaging must be present.
- Provide your order number and clear photos or video when requested.
- Wait for return approval before sending any parcel.
Before returning anything
Message Bagaholic through [WhatsApp or support channel]. Include your order number, the reason for the request and supporting images. An unapproved parcel may not be accepted.
For a wrong or verified defective item, Bagaholic will provide the applicable resolution based on stock and policy.
Change of Mind
State whether exchanges are offered, the permitted window and who pays courier charges.
Wrong Item
Contact us before use. Keep all packaging and provide clear evidence of the received item.
Manufacturing Concern
Provide close photographs and a full unboxing video where your policy requires one.
Items that may not qualify
- Products used, washed, altered or damaged after delivery
- Missing tags, accessories or original packaging
- Minor colour variation caused by lighting or screen settings
- Normal material texture or production variation disclosed on the product page
- Clearance or final-sale products marked as non-returnable
Exchange availability
An exchange depends on stock availability. If the selected replacement is unavailable, state whether you offer another product, store credit or a refund under your published policy.
Courier charges
Clearly specify who pays the return and replacement delivery charges for change-of-mind requests, sizing or preference issues, wrong items and verified defects.